Lean Management for Service Industry Professionals

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About Course

This course is ideally for managers or To-Be managers who are working in service industries. You will learn multiple techniques to improve efficiency of processes, increase productivity of teams, and reduce costs in operations. After you complete all the video lessons and pass the quiz at the end, you will get a Certificate of Completion for this course.

 

Note: If a lesson comes with any downloadable attachments such as exercises, templates, or reference materials, you will find them in Exercise Files section at the bottom of the video window.

 

In addition to this course-completion certificate, if you want to obtain “Certified Lean Management Professional” certificate, you can enrol for “Lean Management Certification Tests” by paying the required (nominal) fee.

 

You must complete this course first as a prerequisite before enrolling for “Lean Management Certification Tests”.

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What Will You Learn?

  • What is Lean Management?
  • What are Lean improvement initiatives?
  • Benefits of Lean for organizations
  • Five principles of Lean
  • What are the various improvement techniques of Lean?
  • Seven types of waste in any process
  • What are value-added and non-value-added activities?
  • How to do value stream mapping for a process?
  • How to analyze and reduce wastage, rework, and delays in processes?
  • Kaizen, 5S, Kanban, Visual Control – concepts and examples
  • How to balance the workload using Takt time, Cycle time, and Lead time?
  • How to optimize a bottleneck process?
  • How to arrive at a right sizing of team?
  • Heijunka, Jidoka, Andon, Gemba Walk – concepts and examples
  • Push and Pull systems (Just in time)
  • How to optimize processes to reduce costs and increase capacity?
  • How to establish a new Lean process from scratch?
  • When to apply what technique of Lean?
  • Exercises and templates of various techniques

Course Content

How this course is structured
This gives an overview of how this course is structured, what topics are covered in each lesson, and what materials are provided in this course.

Course Preview
This has three preview videos – one for each module of this course. If you have already enrolled to this course, you can play these videos and mark it as complete.

Introduction
This has one lesson and the respective reference material.

Value Stream Mapping
This has one lesson and the respective reference material and templates.

Lean Improvement Techniques
This has 4 lessons (part 1, 2, 3, and 4). You can download the reference material in part 4 and two templates in part 1.

Conclusion
This has one lesson and the respective reference material.

Quiz for Lean Management Course
After you clear this quiz, you will be able to complete the course.

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