Lean Six Sigma Black Belt for Service Industry Professionals

About Course

In this course, you will learn multiple advanced techniques of Lean Six Sigma to drive improvements in operational processes. All the concepts, examples, and exercises of this course are exclusively simplified for Service industry scenarios. After you complete all the video lessons and pass the quiz at the end, you will get the Certificate of Completion for this course.

Note: If a lesson comes with any downloadable attachments such as exercises, templates, or reference materials, you will find them in Exercise Files section at the bottom of the video window.

In addition to this course-completion certificate, if you want to obtain “Certified Lean Six Sigma Black Belt” certificate, you can enrol for “LSS BB Certification Tests – Service Industry” by paying the required (nominal) fee.

You must complete this course as a prerequisite before enrolling for “LSS BB Certification Tests – Service Industry”.

What are: Lean, Six Sigma, and Lean Six Sigma?
Benefits of Lean Six Sigma for organizations and individuals
Where can we apply Lean Six Sigma?
Lean Six Sigma versus other quality models
Who are Green and Black Belts?
How to gather voice of stakeholders (VOS)?
How to translate VOS into improvement needs?
Affinity diagram, Kano model, SIPOC method
How to precisely define problem and goal statements?
Project selection and project charter guidelines
Different types of data
Data collection and measurement guidelines
Sigma level calculations for discrete and continuous data
Various ways to represent data graphically
Advanced Statistical analysis techniques
Descriptive and Inferential Statistics
Binomial and Poisson distributions
Normal and Standard Normal distributions
Estimating population mean using Z and t statistics
Hypothesis testing
One sample and two sample Z tests
One sample and two sample t tests
One factor and two factor Anova tests
Chi-Square tests
Approach for non-normal data
How to do 360-degree analysis to find all the root causes?
How to perform process value analysis of Lean?
Failure modes and effects analysis
Brainstorming and Fishbone techniques
Correlation and regression concepts
How to apply Lean improvement techniques?
Multiple techniques of creative thinking for solutions
How to arrive at effective solutions?
How to verify improvements post implementation?
Corrective and preventive actions for process performance
How to institutionalize a new process?
Practical insights on the utility of various techniques
Lean Six Sigma project case study
Multiple examples, exercises, demonstrations, and templates

Course Content

How this course is structured
This gives an overview of how this course is structured, what topics are covered in each lesson, and what materials are provided in this course.

Topics and Structure of the course

07:37

Course Preview
Topic Summary: This has 10 preview videos. If you have already enrolled to this course, you can play these videos and mark them as complete.

Introduction
This has 2 lessons and the respective reference material.

Define
This has 2 lessons that come with one reference material and 3 templates.

Measure
This has 8 lessons that come with 2 reference materials, 9 exercises, and 3 templates.

Analyze
This has 12 lessons that come with 3 reference materials, 18 exercises, and 12 templates.

Analyze – Part 1

14:10
Analyze – Part 2

17:01
Analyze – Part 3

28:18
Analyze – Part 4

17:48
Analyze – Part 5

35:27
Analyze – Part 6

26:41
Analyze – Part 7

37:59
Analyze – Part 8

41:50
Analyze – Part 9

32:49
Analyze – Part 10

14:58
Analyze – Part 11

14:52
Analyze – Part 12

16:29

Improve
This has 5 lessons that come with one reference material, 3 exercises, and 3 templates.

Control
This has 2 lessons that come with one reference material and 2 templates.

Case Study
This has one lesson that comes with one reference material.

Conclusion
This has one lesson and the respective reference material.

Quiz for Lean Six Sigma Black Belt Course
After you clear this quiz, you will be able to complete the course.

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About Course

What Will You Learn?

Course Content

How this course is structured This gives an overview of how this course is structured, what topics are covered in each lesson, and what materials are provided in this course.

Course Preview Topic Summary: This has 10 preview videos. If you have already enrolled to this course, you can play these videos and mark them as complete.

Introduction This has 2 lessons and the respective reference material.

Introduction – Part 1

Introduction – Part 2

Define This has 2 lessons that come with one reference material and 3 templates.

Define – Part 1

Define – Part 2

Measure This has 8 lessons that come with 2 reference materials, 9 exercises, and 3 templates.

Measure – Part 1

Measure – Part 2

Measure – Part 3

Measure – Part 4

Measure – Part 5

Measure – Part 6

Measure – Part 7

Measure – Part 8

Analyze This has 12 lessons that come with 3 reference materials, 18 exercises, and 12 templates.

Analyze – Part 1

Analyze – Part 2

Analyze – Part 3

Analyze – Part 4

Analyze – Part 5

Analyze – Part 6

Analyze – Part 7

Analyze – Part 8

Analyze – Part 9

Analyze – Part 10

Analyze – Part 11

Analyze – Part 12

Improve This has 5 lessons that come with one reference material, 3 exercises, and 3 templates.

Improve – Part 1

Improve – Part 2

Improve – Part 3

Improve – Part 4

Improve – Part 5

Control This has 2 lessons that come with one reference material and 2 templates.

Control- Part 1

Control- Part 2

Case Study This has one lesson that comes with one reference material.

Case Study of a Lean Six Sigma project

Conclusion This has one lesson and the respective reference material.

Conclusion for this course

Quiz for Lean Six Sigma Black Belt Course After you clear this quiz, you will be able to complete the course.

LSS BB Quiz